As global markets are rapidly opening up, customers increasingly dictate new requirements with respect to supply chain services. This forces retailers, wholesalers, brand owners and logistics service providers to perfectly orchestrate the processes across parties and systems in the supply chain. Software as a Service (SaaS) for supply chain orchestration provides real-time control over planning and execution resulting in true best of breed performance. This creates a great new customer experience in terms of customer intimacy and operational excellence. MP Objects and Supply Chain Movement have created a mindmap on Supply Chain Orchestration including a handy description of the route and with road signs indicating potential hazards along the way.
Power to customers
In the globalization process are new markets emerging. The internet is opening up the economy and players’ roles are changing. This is leading to ever-greater international competition. Customers – whether consumers or business clients – are becoming increasingly demanding. At the same time, a growing number of risks are associated with doing business globally due to new and amended regulations, brand vulnerability and changing tax conditions. Companies competing globally not only have to secure orders from customers but also have to fulfil them optimally. International competition necessitates a planned approach to the supply chain.
Need for orchestration
Global competition impacts companies in many ways. Each customer demands a different service level in terms of delivery times, sales channels, insight into status and specific instructions. Supply chains are becoming more complex with frequent adaptations, whether temporary or permanent, and more parties get involved with logistics outsourcing and calls for integrated transport management. The chain processes are often still very fragmented and the various IT systems are frequently insufficiently integrated. After identifying the supply chain challenges, it is time to assess their impact on order management.
Use Software as a Service
The solution to these supply chain challenges lies in optimizing the chain execution across all parties. Supply Chain Orchestration simultaneously achieves integrated management leading to lower costs, and greater flexibility resulting in better customer service. All stages in the life cycle of operational orders are optimized by a web based management system for planning, execution, finance and reporting that is connected to the Web Shop, ERP systems, WMSs and carrier TMSs. The introduction of flexible integrated order management will result in improved performance of the logistics chain.
Create a wow experience
SaaS for supply chain orchestration between the various internal and external Webshops, ERP, WMS and TMS systems delivers competitive benefits. ‘Agility’ means greater flexibility to optimize individual orders and continually adapt to changing requirements. ‘Velocity’ refers to faster front and back-office processes, physical execution and financial processes. ‘Efficiency’ means lower chain costs, in terms of both monetary and non-monetary costs such as the impact on the environment. ‘Compliancy’ is the assurance that rules are adhered to and risks are minimized. Optimizing the operational chain processes enables companies to compete globally.
If you want to stay focused on how to take your Supply Chain Orchestration to the next level we invite you to download our SCO mind map as your every day assistant.