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The Omnichannel Alphabet Soup: Structuring the Unstructured

Posted by Bryce Boothby     Feb 22, 2021 1:57:10 PM

At the start of my career, most brands and OEMs used a traditional two-tier distribution process through wholesalers and retailers to sell their products. “Advanced” companies passed orders via EDI. Brands knew little about their end-users, a far cry from today’s growing customer-centric approach with expanding arrays of channels and convenience options.

The ecosystem and number of touch points are expanding fast, prompting businesses to accrue more systems to effectively conduct commerce, and it’s only proliferating. This begs the question: How does each system talk to the rest of the network? In other words, how do all these systems connect to form a single version of the truth?

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Mastering Omni-Channel Order Fulfillment – It’s Easier Than You Think

Posted by Martin Verwijmeren     Feb 24, 2020 4:06:39 PM

Before the internet, retail revolved around brick and mortar stores and catalog order fulfillment. Online sales have entirely rewritten that paradigm, introducing significantly different channels that have split fulfillment into digital and physical hemispheres. For years, brands have been treating e-fulfillment as a separate business with its own distribution network. Most have since realized that, even though omni-channel order fulfillment involves complex, multi-form processes, customers just want a consistent and satisfying experience.

Today it’s easier than ever to merge the physical and digital worlds – and it doesn’t involve a price increase.

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Why Grinch-Like Policies Won’t Save Your Christmas Margins

Posted by Peter Nilsson     Dec 19, 2018 12:13:14 PM

The holiday season is a time of giving and receiving; UPS alone is anticipating delivering about 750 million packages. However, if you work in retail, it is also the unenviable time of mass returns and exchanges. According to the 2017 Consumer Returns in the Retail Industry report, “Total merchandise returns account for more than $351 billion in lost sales for US retailers.”

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What Makes a Perfect Order?

Posted by Martin Verwijmeren     Oct 19, 2017 12:17:32 PM

This week, we examined this question in our webinar, "Making the Perfect Order in a Complex World" (view the recording).

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Are Reducing Cost and Enhancing Customer Value Mutually Exclusive in the Supply Chain?

Posted by Martin Verwijmeren     Sep 14, 2017 2:27:57 PM

Over the past decade, supply chain leaders have increasingly been asked to reduce the cost associated with fulfilling of customer orders on-time and in-full. However, in most cases, they have been asked to do so with less funding while the quantity of orders has increased. Let’s face it; that is tough position to be in.

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