Why Grinch-Like Policies Won’t Save Your Christmas Margins

Posted by Peter Nilsson     Dec 19, 2018 12:13:14 PM

The holiday season is a time of giving and receiving; UPS alone is anticipating delivering about 750 million packages. However, if you work in retail, it is also the unenviable time of mass returns and exchanges. According to the 2017 Consumer Returns in the Retail Industry report, “Total merchandise returns account for more than $351 billion in lost sales for US retailers.”

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What Makes a Perfect Order?

Posted by Martin Verwijmeren     Oct 19, 2017 12:17:32 PM

This week, we examined this question in our webinar, "Making the Perfect Order in a Complex World" (view the recording!).

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Are Reducing Cost and Enhancing Customer Value Mutually Exclusive in the Supply Chain?

Posted by Martin Verwijmeren     Sep 14, 2017 2:27:57 PM

Over the past decade, supply chain leaders have increasingly been asked to reduce the cost associated with fulfilling of customer orders on-time and in-full. However, in most cases, they have been asked to do so with less funding while the quantity of orders has increased. Let’s face it; that is tough position to be in.

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