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Going Beyond OTIF – Redefining the Notion of the “Perfect Order”

Posted by Bryce Boothby     Sep 13, 2021 8:07:44 AM

While on a due-diligence trip through North China to evaluate a company my organization was thinking of acquiring, I was impressed by their management presentations on perfect order attainment and on-time in-full (OTIF) delivery, which they measured as part of their KPIs.

That trip was 18 years ago.

Topics like OTIF and “perfect orders” have been trending lately as if they’re new ideas – but these notions have been around for some time now. More importantly, neither has been adequately defined nor consistently achieved. And, as supply chain complexity grows, the concept and delivery of both becomes harder to pinpoint and master.

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Why Practitioners Should Embrace Supply Chain Complexity When Planning

Posted by Martin Verwijmeren     Jul 26, 2021 3:03:42 PM

Planning is often imagined as a static process: Strategize in advance, then act on your objective. But a static approach only works in a static environment. Today’s global market and playing field is rich, complex, disruptive, and continuously evolving. To consistently deliver on the perfect order, planning must occur across the entire ecosystem, and the approach must also be flexible and agile to adapt and shift gears as needed.

The pandemic has been a sobering lesson in the critical necessity for preparedness. Initiatives to improve supply chain planning have seen a sharp rise, though the approach is often misguided and continues to build upon a limiting and problematic foundation.

Here we explore what’s been holding businesses back, and how a holistic supply chain technology strategy will help you embrace complexity to your advantage.

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Insights I Gained About Overcoming Barriers to Digitizing Fulfillment Processes

Posted by Martin Verwijmeren     May 10, 2021 5:04:25 PM

It’s no secret that eCommerce has grown dramatically over the course of the pandemic. The rising challenge of omni-channel order fulfillment, in particular for brand owners entering the D2C market, has put a spotlight on manual processes that limit visibility, collaboration, and optimization.

I recently participated in the webinar: Digital Order Fulfillment: Fast, Visible, and Cost-Efficient Delivery, in which I had an insightful conversation with Sławomir Kluszczyński, COO at Lotte Wedel Businesses, and Nico van den Berg, Distribution Process Lead BA Europe at Electrolux. Both expressed urgency for not just automated processes, but to progress from limited and siloed order flow visibility to full, end-to-end actionable insight. To streamline and improve the effectiveness of dynamic networking and collaboration.

The challenges they voiced echoed pain points I often hear: Organizations operating within complex supply chains struggle to overcome the limitations of heterogenous systems landscapes. In many cases, companies have made the difficult discovery that their supply chains and existing systems cannot withstand further disruption.

Yet, we all agreed that digitization is an unstoppable, immanent force that cannot be ignored.

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5 Major Misconceptions About Perfect Order Fulfillment

Posted by Sophia Shats     Sep 28, 2020 2:52:35 PM

Whatever the business, perfect order fulfillment is the ultimate aim for any supply chain practitioner. That means delivering on-time and in-full (OTIF) to customers as cost effectively as possible.

This is no secret, and every business is obviously working to achieve a highly effective supply chain strategy that builds customer loyalty while maximizing sales. The problem is, it’s easy to get caught up in what others are doing or define progress through misleading metrics.

Let’s demystify some of the most common misconceptions about the perfect order.

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