While on a due-diligence trip through North China to evaluate a company my organization was thinking of acquiring, I was impressed by their management presentations on perfect order attainment and on-time in-full (OTIF) delivery, which they measured as part of their KPIs.
That trip was 18 years ago.
Topics like OTIF and “perfect orders” have been trending lately as if they’re new ideas – but these notions have been around for some time now. More importantly, neither has been adequately defined nor consistently achieved. And, as supply chain complexity grows, the concept and delivery of both becomes harder to pinpoint and master.